Refund and Cancellation Policy

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1. Refund Policy

At ROSOPLTM, your satisfaction comes first. If your order does not meet expectations, you may request a refund under the terms below:

1.1 Refund Eligibility

  • Items must be returned in unused, original condition with all packaging.
  • Refund requests must be sent within 30 days of receiving your order.
  • Proof of purchase is required.
  • A valid trackable return number must be provided.

1.2 Non-Refundable Items

  • Perishable or consumable items.
  • Digital goods or e-gift cards.
  • Customised or personalised products.
  • Products marked as Final Sale.
  • Items damaged through misuse or improper handling.

1.3 Refund Process

Refunds are processed within 7–10 business days after returned items are received and inspected. Approved refunds are issued to the original payment method and confirmed by email.

1.4 Fees and Deductions

  • Initial shipping costs are non-refundable unless the product was defective or incorrect.
  • Return postage is the customer’s responsibility unless the issue originated from us.
  • Restocking fees may apply and will be communicated if relevant.

2. Cancellation Policy

Orders may be eligible for cancellation under these conditions:

2.1 Cancellation Terms

  • Cancellations must be made before processing or shipping begins.
  • Customised items cannot be canceled once production has started.
  • If an order has shipped, it cannot be canceled but may be returned after delivery.

2.2 How to Cancel

To cancel an order, please reach us through the Contact Us page. Our team will guide you through the next steps.

2.3 Cancellation Fees

  • Shipped orders cannot be canceled and must follow the return policy.
  • Return shipping charges apply when canceling after dispatch.

3. Exchange Policy

If you receive a defective or incorrect product, we will replace it at no cost. Please notify us within 7 days of delivery.

3.1 Exchange Conditions

  • Products must be unused and returned in their original packaging.
  • Exchanges depend on current stock availability.
  • Prepaid return labels are provided for issues caused by our mistake.

4. Need Help

For help with refunds, cancellations or exchanges, please reach out via the Contact Us page.